OUR SERVICE

Solution Proposal

A-OK is proud to provide a wide range of architectural hardware solutions for diverse application scenes, such as aluminum windows, doors, curtain walls, and safety control systems. 

Whenever you have a request or encounter a technical challenge in your project, our professional solutions will be proposed based on the following information:

• An accurate analysis of your profile and system requirements.
• A request for hardware configuration or performance upgrading.
• A description of your project scale or load-bearing requirements.
• Specified requirements for surface treatment (e.g., salt-spray resistance).
• Other customization requests for your hardware system.

Order Confirmation

As soon as your request is received, an A-OK regional sales manager with deep expertise in architectural hardware will contact you immediately to have a detailed discussion and accurately understand your project needs.

After a professional analysis by the A-OK technical engineering team, our sales manager will provide you with a precise quotation proposal tailored to your requirements for confirmation.

Once the proposal is accepted, a formal Sales Contract (or Proforma Invoice) will be submitted for your approval, containing:

• Essential order details and specifications.
• Confirmed product list with pricing.
• Terms of payment, delivery (Incoterms), lead-time, and warranty.
• Other agreed clauses (e.g., customized packaging or technical support).

As soon as the contract is signed and the agreed down-payment is received in A-OK's designated bank account, order fulfillment and manufacturing will start immediately in our internal ERP system.

Order Delivery

Under precise manufacturing and real-time quality control, all hardware products and components will be produced 100% based on our committed specifications and standards. "What we deliver is what we promise" is always the key to driving A-OK's business growth.

Before shipping, A-OK conducts 100% checking of the listed items for each order:

• Specification Check: Verification of dimensions and materials against the BOM.
• Performance Testing: Mechanical cycle testing and load-bearing checks for sampling units.
• Surface Inspection: Salt-spray resistance check and visual inspection before Ex-Work.
• Quantity Verification: Strict parts inspection against the packing list.
• Documentation: Final packaging, labels, certificates (CoC), and installation manuals.

With over 40 years of international business experience, A-OK is highly professional in long-distance overseas transportation protection and logistics management.

Working closely with assigned logistic partners and our service team, A-OK is fully capable of guaranteeing the excellent delivery of your project on time. Meanwhile, we remain flexible to adjust delivery schedules according to unexpected situations at your site or project timeframe delays.

Implementation Support

A-OK well understands that precise installation and efficiency play an important role in the assembly of door and window systems, especially for international engineering projects.

However, in practice, there is usually limited time for on-site adjustment. How does A-OK minimize potential troubles during the installation phase?

Here are the essentials of A-OK's support system:

• Responsive Service: Global service capabilities with fast reaction and execution.
• Profile Analysis: Precise aluminum profile measurement and matching analysis before production.
• Mock-up Verification: Excellent sample trial-fitting and testing before Ex-Work.
• Preparation: Sufficient spare parts, installation tools, and manuals prepared in advance.
• Training: Consistent and effective technical training for your assembly workers.
• Expert Support: HQ experienced technical experts ready for 24-hour online guidance.
• Teamwork: High-efficiency collaboration rooted in A-OK's 40-year corporate culture.